Garage Door Off Track
Customer Issue: The customer’s door had gotten stuck and she wasn’t sure what the cause was, so she reached out to us for assistance.
Our Solution: Our expert looked over the entire garage door’s system and found that it had come off of the track at a particular spot. It was clamped into place for safety so it wouldn’t move before the track was opened to access the rollers. They were carefully guided back into place before the tracks were closed again.
Customer Issue: Mr. O’Hearn had one garage door panel damaged, mysteriously, when he and his family were away from home.
Our Solution: Clopay’s corrugated steel panel line included a model of the right size, which the team brought over and slid into place after untracking the overhead door and removing the offending piece. One the new garage door panel was secured in place, they returned the door to its track and tested it.
Customer Issue: Garage door opener not working properly.
Our Solution: We discovered several frayed electrical wires inside the opener, which was causing the device to malfunction and not respond. We replaced the damaged components, then reprogramed the opener with its remote and made sure other parts, like the motor gear and the belt drive, were undamaged.
Customer Issue: Garage door spring broke.
Our Solution: Our technician replaced both extension springs with heavier duty units. He then proceeded to check the door's lift cables, rollers and panels to ensure no other part was damaged. Before leaving, he made sure the door could open and close smoothly again.
Customer Issue: Wanted a new opener he could operate with his smartphone.
Our Solution: We presented Mr. Hughes with a few options, and he decided to go with a Chamberlain B970 belt drive opener, which we proceeded to install the very next day. Before leaving, we verified that the customer could open and close his door with his smartphone just like he wanted.